A small amount of attention to customer service has large benefits, says a leading customer service trainer.
“Customer service classes are highly valued in the professional community,” said Fred Bayley, who writes, speaks and teaches courses on extraordinary customer service.
Bayley teaches a new online course called Extraordinary Customer Service, sponsored by Central Lakes College through Customized Training in the Business and Industry Center.
“The online course is relevant for anyone who works in customer service, and it is part of a two-course online Certificate in Customer Service,” said Kori Busho, Customized Training representative at CLC.
“Most customer service courses focus only on individual skills,” said Bayley. “But people also need to know how to manage customer service functions, so we include those important skills in our courses.”
Bayley emphasizes his students have fun with the subject matter while taking away something they can use immediately.
Bayley has a master’s in education in community college and adult education from North Carolina State University. He’s currently a senior consultant at LERN. His former positions include facilitator at Leadership Rutherford, dean of Continuing Education at Isothermal Community College, director of adult education at Western Piedmont Community College, and 4-H agent at North Carolina Agricultural Extension Service.
The next online courses begin in February and March. The course costs $145 or $245 for both courses and certificate upon completion.
For more information about Extraordinary Customer Service or other online courses and certificates, contact Beverly Berg, Central Lakes College, at 218-855-8142 or firstname.lastname@example.org.